I have written before about corporate culture and its impact to morale, productivity, and customer satisfaction. Nothing in life is a silver bullet, of course. But, culture matters. And what is demonstrated from leadership will resonate with everyone else in the group. Greg Smith of Goldman Sachs- of course you have not heard about him before now- but he was Executive Director of their derivative business in Europe, Middle East and Africa. He has been there for 12 years. Please read his resignation letter, published in the HY Times, indicting the change in the corporate culture at Goldman to be too focused on making money for the company, at the expense of best interest of the clients. Read: Here
