This blog post originally appeared on Diagnostic Imaging - The original post by "Many Not Satisfied with Business Analytics Reporting" by David Fuhriman, MBA, CPA
Are you satisfied with your ability to analyze data from PACS or RIS?
- 17% - No, I am virtually unable to get data out of their system.
- 70% - No, I can generate some reports, but the process is manual and time consuming
- 9% - Yes, analyzing data is easy, I can generate anything I need
- 2% - Yes, I have real-time, on-demand analytics
- 2% - Not applicable
Are you satisfied with the reporting from your billing department or billing company?
- 34% - No, I have very little insight in billing data
- 30% - No, I receive a reporting package, but it does not provide me enough insight
- 15% - Yes, billing provides periodic reporting that provides me everything I need
- 4% - Yes, I have real-time, on-demand analytics
- 17% - Not applicable
Additional interesting findings come from looking closer at those who seem dissatisfied with reporting from their RIS/PACS. Seventy percent are able to get some data from RIS/PACS, but it is time consuming. Based on many personal conversations I have had, I interpret this to mean that nearly three-fourths of RIS/PACS have at least an ability to export data to Excel, where it has to be manipulated to make the data meaningful. Seventeen percent are unable to get virtually any insight, which probably means their software offers no reporting or export capabilities.
Compare the RIS/PACS answers to the responses from billing, where 34 percent get virtually no insight from their billing department or company. In coming to a conclusion on this 34 percent who get very little insight, let’s exclude the assumption that their role would not benefit from billing data — those are represented in the “not applicable” answer (17 percent) One-third of respondent then are getting virtually zero insight from billing.
I interpret this high percentage of respondents who are getting virtually zero insight as a combination of a failure of billing systems and internal politics restricting the information. The 30 percent who do get a billing package, but that does not meet their needs, likely means that the billing systems are designed to capture the transactions — as do the RIS/PACS — but do a poor job of opening up the data for analysis.
In the second part, I will cover why respondents do not invest in business analytics and how they could utilize better insight from the analytics.